14-Day Free Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your painting, we offer a 14-day free return policy. Please read the details below to understand our return process and conditions.
Return Conditions:
- Eligibility: Returns are accepted within 14 days from the date you received your painting.
- Condition of the Painting: The painting must be returned in its original condition, without any damage or alterations.
- Packaging: The painting should be returned in its original packaging or in packaging that provides similar protection to ensure it arrives back to us safely.
- Proof of Purchase: A valid proof of purchase or order number must be provided with your return.
Return Process:
- Initiate Return: To initiate a return, please contact our customer service team at jakelacour@gmail.com within 14 days of receiving your painting. Provide your order number and the reason for the return.
- Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the painting.
- Shipping Costs: We will cover the return shipping costs. A prepaid return shipping label will be provided to you.
- Packaging and Shipping: Carefully repackage the painting and affix the prepaid shipping label. Drop off the package at the designated shipping carrier location.
- Inspection and Refund: Once we receive the returned painting, it will be inspected. If it meets our return conditions, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.
Non-Returnable Items:
- Custom paintings or commissions are not eligible for return unless they arrive damaged or defective.
- Paintings purchased on final sale are not eligible for return.
Damaged or Defective Items:
If your painting arrives damaged or defective, please contact us immediately at jakelacour@gmail.com. Provide photos of the damage or defect along with your order number.
Contact Us:
For any questions or concerns regarding our return policy, please contact our customer service team at jakelacour@gmail.com.
We appreciate your business and hope you find a painting that brings joy and inspiration to your space!